Quote:
Originally Posted by polr
That's a great article you linked to and I couldn't agree more, it's not nice getting tough but unfortunately sometimes your hands are tied - we've all got to eat!
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OK I confess!
There was this chain of Chemists once.... Run by a certain Mr 'W'... On chasing his (quite legitimate) bill he told me, bluntly, to 'F'-Off and tried to play the 'hardman' ; 'Knowing' as he did that it wasn't worth my while taking him to court at the time...
Has to be said there's a certain amusement to be had from listening to a 'jorrie mooth' frae Milngavie try to 'give it' the tough guy act.... SO I filled four p
articularly large, thick, and disagreeable neighbours up with special brew and the promise of more if successful... And had them each dangle a litre of Nitromors over his prized classic Lancia....
Has to be said I'm not the prettiest bloke in the world myself; though like the earth itself (according to Douglas Adams) I am 'mostly harmless'....
Seemed to work though!
And it's worth noting that though this 'chain' survives it does so only in the South East of England...... I wasn't the only one he P'd off! and I believe he wound up having the business his Father set up run out of Scotland and the North East!
NOT that this is a collection technique I advocate or even particularly condone. But, as I'm sure I've posted here before, some of the most trustworthy credit control advice can be found in the old Irish folk song "The Wild Rover".....
" I asked her for credit and she answered me nay.....
...Saying 'custom like yours I can get any day' "
We have a fairly strict 20: 20: 60: stage payment policy. With clear T&C's saying that if people default then we apply full rack rates... which instantly costs them 15-20% on top of their original invoice... PLUS we pull the licence if they default. Which means that IF we find them using the material we bill them for a horrific figure and just let the whole thing get silly....
Frankly; I don't care who I P!$$ off! Doesn't matter!
Good honest people will always get as much slack as I can give them; we'll sort stuff out so long as the pot's kept boiling. Honourable people won't abuse that. The rest? You don't need!
If a customer's not paying they're not a customer! DUMP em and dump em hard!